Team Leader

#WeareArringo!

Arringo was founded back in February 2018, which started as a 24/7 Customer Service organization and later grew to offer a wide range of services from Software Design & Development to Marketing and Back-Office Solutions.

While our main line of business is outsourcing, we are more than your typical business solutions provider. We’re an extraordinary multi-cultural team with more than 30 different nationalities, we pride ourselves on bringing the best talent from around the world! Professional and personal development is a big part of our values. We are committed to building a team based on qualifications, merit, and business needs. 

Duties and Responsibilities:

• Responsible for the customer support quality and for ensuring that the support best practices are adhered to.

• Responsible for leading the customer support team and overseeing the day-to-day work.

• Accountable for the team's adherence to the SLA.

• Responsible for ensuring you meet your targets and those of the team as a whole.

• Providing effective leadership to the Customer Support team.
• Assisting with the hiring, training, and ongoing performance management whilst liaising with the Learning & Development team to create and implement training and auditing plans.

• Setting the team's schedule - accounting for operational work hours, vacation and sick leave.

• Setting ongoing goals and regular one to one's with all team members.

• Creating positive team spirit, motive and encourage your team.

• Taking part in projects which may arise from time to time.

Requirements:

• Proven successful experience in Customer Service, at least 1+ years in a leading role.
• The ability to work well under stress
• Excellent analytical skills
• Ability to lead and motivate the team towards the goals.

Soft Skills:

• Excellent communication and interpersonal skills to support end-users and collaborate with team members.

• Strong problem-solving abilities with a proactive and resourceful mindset.

• Ability to work independently while being a strong team player.

• Flexibility to adapt to changes and take on new challenges.

What do we offer?

• Private healthcare 
• Performance bonus 
• Free eye test 
• Extra paid holidays for volunteering time 
• Refer a friend bonus 
• Company discounts 
• Team activities 
• Career progression 
• Company training with full support