[iconbox2 type=”default” animation=”rda_bounceInUp” icon=”en-chat” title=”24/7 Live Support Team” button_text=”General Support”]Dedicated and specialised team that ensures the highest levels of customer service is provided to all our clients.[/iconbox2]
[iconbox2 type=”default” animation=”rda_bounceInUp” icon=”en-trophy” title=”Exceptional Payment Team”]Fast and Reliable payment processing and problem solving.[/iconbox2]
[iconbox2 type=”default” animation=”rda_bounceInUp” icon=”en-vcard” title=”Know Your Customer Process”]Remarkable 15-minute review window.[/iconbox2]
[iconbox2 type=”default” animation=”rda_bounceInUp” icon=”en-gauge” title=”Dynamic Working Environment”]Fast pace changes, quick adaptability.[/iconbox2]

Core Values of Arringo Ltd

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[rd_lists_ctn][rd_list i_color=”#1abc9c” icon=”ws-right-circle”]Excellent team work[/rd_list][rd_list i_color=”#1abc9c” icon=”ws-right-circle”]Outstanding customer support[/rd_list][rd_list i_color=”#1abc9c” icon=”ws-right-circle”]On-going training and development[/rd_list][rd_list i_color=”#1abc9c” icon=”ws-right-circle”]Building employee skill sets[/rd_list][rd_list i_color=”#1abc9c” icon=”ws-right-circle”]Friendly atmosphere[/rd_list][rd_list i_color=”#1abc9c” icon=”ws-right-circle”]Openness in the workplace[/rd_list][rd_list i_color=”#1abc9c” icon=”ws-right-circle”]A clean and tidy office[/rd_list][rd_list i_color=”#1abc9c” icon=”ws-right-circle”]Annual Staff Events[/rd_list][/rd_lists_ctn]
[rd_lists_ctn][rd_list i_color=”#1abc9c” icon=”ws-right-circle”]Regular Feedback[/rd_list][rd_list i_color=”#1abc9c” icon=”ws-right-circle”]A supportive management team[/rd_list][rd_list i_color=”#1abc9c” icon=”ws-right-circle”]Regular workshops[/rd_list][rd_list i_color=”#1abc9c” icon=”ws-right-circle”]Interdepartmental communication[/rd_list][rd_list i_color=”#1abc9c” icon=”ws-right-circle”]Respect between fellow colleagues[/rd_list][rd_list i_color=”#1abc9c” icon=”ws-right-circle”]A diverse range of cultures and backgrounds[/rd_list][rd_list i_color=”#1abc9c” icon=”ws-right-circle”]Frequent Charity Fundraising[/rd_list][/rd_lists_ctn]

Our Skills

[rd_chart type=”rd_pie_03″ percentage=”25″ p_color=”#a1b1bc” p_b_color=”#34495e” bar_color=”#1abc9c” track_color=”#ffffff” heading=”Payment processing” heading_color=”#2c3e50″ text_color=”#a1b1bc”]
[rd_chart type=”rd_pie_03″ percentage=”25″ p_color=”#a1b1bc” p_b_color=”#34495e” bar_color=”#1abc9c” track_color=”#ffffff” heading=”Compliance Checks” heading_color=”#2c3e50″ text_color=”#a1b1bc”]
[rd_chart type=”rd_pie_03″ percentage=”35″ p_color=”#ffffff” p_b_color=”#1abc9c” bar_color=”#1abc9c” track_color=”#ffffff” heading=”Support Services, including live chat, telephone and tickets” heading_color=”#2c3e50″ text_color=”#a1b1bc”]
[rd_chart type=”rd_pie_03″ percentage=”15″ p_color=”#a1b1bc” p_b_color=”#34495e” bar_color=”#1abc9c” track_color=”#ffffff” heading=”Software/Platform Guidance” heading_color=”#2c3e50″ text_color=”#a1b1bc”]
[iconbox type=”2″ animation=”rda_fadeInLeft” mb=”47″ icon=”elg-icon_book_alt” i_color=”#34495e” title=”Soft Skills Training” t_color=”#2c3e50″ content_color=”#a1b1bc” change_hover=”yes” hover_i_color=”#1abc9c” hover_t_color=”#2c3e50″ hover_text_color=”#a1b1bc” hover_button_color=”#1abc9c”]Training employees in communication, empathy, diplomacy, ethics, adaptability, collaboration and problem solving.[/iconbox]
[iconbox type=”2″ animation=”rda_fadeInLeft” mb=”47″ icon=”imf-lips-2″ i_color=”#34495e” title=”Linguistic Workshops” t_color=”#2c3e50″ content_color=”#a1b1bc” change_hover=”yes” hover_i_color=”#1abc9c” hover_t_color=”#2c3e50″ hover_text_color=”#a1b1bc” hover_button_color=”#1abc9c”]Training employees in how to improve sentence structure, spelling, punctuation, grammar and wording on live chats and emails. impeccable English is always required in communication with Arringo’s clients.[/iconbox]
[iconbox type=”2″ animation=”rda_fadeInLeft” mb=”47″ icon=”imf-mouse-2″ i_color=”#34495e” title=”Computer Efficiency Workshops” t_color=”#2c3e50″ content_color=”#a1b1bc” change_hover=”yes” hover_i_color=”#1abc9c” hover_t_color=”#2c3e50″ hover_text_color=”#a1b1bc” hover_button_color=”#1abc9c”]Encouraging employees to be organised with their files, google drive and windows computer. Additionally teaching employees on how to utilise computer short cuts and different skills, in order to make their response times quicker and their day to day work life easier.[/iconbox]
[iconbox type=”2″ animation=”rda_fadeInLeft” mb=”47″ icon=”imf-checkbox” i_color=”#34495e” title=”Interdepartmental Cross Training” t_color=”#2c3e50″ content_color=”#a1b1bc” change_hover=”yes” hover_i_color=”#1abc9c” hover_t_color=”#2c3e50″ hover_text_color=”#a1b1bc” hover_button_color=”#1abc9c”]Mandatory cross training for all staff to gain knowledge of Arringo’s different departments. This in turns improves interdepartmental communication and a general understanding of each department’s role.[/iconbox]
[iconbox type=”2″ animation=”rda_fadeInLeft” mb=”47″ icon=”imf-rocket” i_color=”#34495e” title=”Progression Opportunities” t_color=”#2c3e50″ content_color=”#a1b1bc” change_hover=”yes” hover_i_color=”#1abc9c” hover_t_color=”#2c3e50″ hover_text_color=”#a1b1bc” hover_button_color=”#1abc9c”]Arringo strives to develop staff and often internal vacancies arise. Guidance is always provided to agents in how they can develop the necessary skills for future opportunities.[/iconbox]
[iconbox type=”2″ animation=”rda_fadeInLeft” mb=”47″ icon=”imf-phone-6″ i_color=”#34495e” title=”Phone Training” t_color=”#2c3e50″ content_color=”#a1b1bc” change_hover=”yes” hover_i_color=”#1abc9c” hover_t_color=”#2c3e50″ hover_text_color=”#a1b1bc” hover_button_color=”#1abc9c”]Training employees on how to provide the “perfect” phone call so they can provide a clear and friendly manner whilst helping the customer.[/iconbox]
[iconbox type=”2″ animation=”rda_fadeInLeft” mb=”47″ icon=”elg-icon_map_alt” i_color=”#34495e” title=”Monthly Feedback” t_color=”#2c3e50″ content_color=”#a1b1bc” change_hover=”yes” hover_i_color=”#1abc9c” hover_t_color=”#2c3e50″ hover_text_color=”#a1b1bc” hover_button_color=”#1abc9c”]Managers hold regular 1 2 1 meetings with employees to monitor performance, productivity and development.[/iconbox]
[iconbox type=”2″ animation=”rda_fadeInLeft” mb=”47″ icon=”imf-bubbles-4″ i_color=”#34495e” title=”Live Chat Training” t_color=”#2c3e50″ content_color=”#a1b1bc” change_hover=”yes” hover_i_color=”#1abc9c” hover_t_color=”#2c3e50″ hover_text_color=”#a1b1bc” hover_button_color=”#1abc9c”]Training employees on live chat etiquette, manner and techniques in order to maintain a high customer satisfaction rate and to encourage first time resolution on all occasions.[/iconbox]

Do not hesitate to reach out to us and ask any questions. We have all the details on our contact us page.