Arringo Group
Arringo Group Open Day
Humans and AI in Action

What Should AI Be Allowed to Decide?

How much decision-making should businesses hand over to technology, and where should people remain in control? Explore these questions across KYC & KYB, and Customer Operations.

When
18 November 2026
At a glance
2Key themes
2Guest speakers
AM / PMChoice of sessions
Arringo Tower, Floriana
Complimentary attendance

See AI in practice

Real applications and insights from business.

Work through real decisions

Explore automation, human judgement and accountability.

Make useful connections

Meet speakers, session hosts and business peers.

The Agenda

  1. 09:15AM – 10:00AM
    Registration & Networking
  2. 10:00AM – 11:00AM
    Inauguration Ceremony
  3. 11:15AM – 12:25PM
    Guest Speaker & Morning Sessions
  4. 12:30PM – 13:15PM
    Networking Lunch
  5. 13:15PM – 14:15PM
    Guest Speaker & Afternoon Sessions
  6. 14:15PM – 14:30PM
    Closing remarks

Choose The Sessions That Suit You

Both sessions run in the morning and afternoon. Attend one or explore both them.

Join us for selected sessions or the full event; including the official morning inauguration ceremony with lunch and networking. Select your choice when registering.

Arringo · AI In Action

What Should We Allow AI To Decide, And Who Checks The Decision?

Where should AI act independently, where should it support employees and when should people step in?

Work through practical scenarios exploring human judgement, disagreements with AI and how to check the quality of its decisions.

▼ What You Will Learn
What to delegate: Define where AI can act and where human review is needed.
When to intervene: Explore escalation and disagreements between people and AI.
What to check: Review interactions, decisions and quality controls.
How to apply it: Take away a framework for your own operation.
▼ Who Should Attend?
Leaders & managers in customer operations, service delivery, process improvement or transformation.
Offered in the morning and afternoon.
ArriTech · Humans and AI In Action

KYC & KYB: What Should AI Be Allowed To Decide?

An automated check flags a risk. Ownership information is unclear. Should onboarding continue, pause or escalate?

Explore how technology and compliance professionals can work together, with clear review points and accountability.

▼ What You Will Learn
What to automate: Identify where technology can support onboarding.
When to review: Explore incomplete information, screening matches and complex ownership.
Who decides: Define human checkpoints and escalation.
How to apply it: Take away a framework for reviewing your onboarding process.
▼ Who Should Attend?
Leaders & managers in compliance, risk, money laundering, onboarding or KYC/KYB.
Offered in the morning and afternoon.

Meet Our Guest Speakers

Guest speaker

Matthew Galea

Co-Founder & Managing Director | Neural AI

AI in Action: Real Projects, Real Results in Malta

Discover how his team built practical AI solutions, key insights and where people remain essential.

Matthew Galea
More information▼
  • Legal AI: Building an assistant trained on Maltese law to speed up research and drafting.
  • AI call centres: Automating over 70% of calls while keeping people involved where needed.
  • Everyday automation: Using chatbots, voice agents, Copilot and workflows to reduce repetitive tasks.
  • Getting started: Turning ideas into working AI solutions and identifying quick wins.

About Matthew

Matthew Galea is Co-Founder and Managing Director of Neural AI, delivering AI assistants, computer vision, AML and data science solutions across finance, iGaming, government, legal and healthcare. A recognised voice on AI in Malta, he appears on Awla and TVAM and speaks at Malta Finance Week and TechXpo on AI’s commercial, regulatory and societal impact.

Guest speaker

Guest Speaker (To Be Advised)

To Be Advised

[Job title | Organisation]

[Presentation title]

[Brief presentation overview]

Guest speaker placeholder
More information▼

About The Speaker

[Short biography]

Meet Your Session Hosts

AI in Operations: Human Oversight

Jith Chandrasekera

Jith Chandrasekera

Head of Customer Operations | Arringo

Jith combines customer operations expertise with knowledge of regulated financial services. His focus is on improving service through AI and automation while preserving human judgement and accountability.

Klaudia Okwara

Klaudia Okwara

Head of Operations | Arringo

Klaudia translates governance standards into operational improvements. Having led ISO 27001 and ISO 9001 implementations, she explores how businesses can introduce technology while maintaining control and accountability.

AI in KYC & KYB: Accountability

Philip Galea

Philip Galea

CTO | ArriTech

Philip leads the technology behind QgenOnline’s KYC, KYB and AML platform. His cybersecurity and product expertise informs a critical onboarding question: what should technology decide, and when should people take control?

David Kun

David Kun

Compliance Manager | ArriTech

David leads KYC/KYB operations and quality assurance, bringing a practical perspective on improving onboarding efficiency while maintaining service quality, compliance and human oversight.

Official Opening

Official Inauguration Of Arringo Tower

Join us to mark the official opening of our new flagship building in Floriana, officiated by the Honourable Dr Robert Abela, Prime Minister of Malta.

Registration from
09:15AMJoin us for the morning inauguration.
Ceremony starts
10:00
Ceremony concludes
11:00Immediately followed by guest speaker sessions and workshops.

Please select the inauguration ceremony when registering.

Find Us

Arringo Tower

18, Triq Vincenzo Bugeja
Floriana FRN 1553
Malta
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