Andy is an integral part of the Arringo family. Having joined us in 2020, he managed to climb the ladder of success within the company, in quite a short time. We sat down with him and asked him to spill the beans about all aspects of working as a Senior Auditor at Arringo:
When did you join Arringo?
I joined Arringo in October 2020.
In your own words, what does it mean to be an auditor at Arringo?
Being an auditor means that we are the quality assurance pillar of the company. It means being vigilant and ensuring that we are always improving the agents’ standard of quality across all departments.
What is the first task you handle every morning?
First thing I do is monitor the stats and KPIs of the auditors.
What is your favourite part of the job?
I really enjoy identifying areas for improvement and seeing the proposed idea come to life!
What’s the most challenging part of your job?
It’s difficult to find the correct balance of feedback and training to provide the team of auditors to ensure that their feedback is both useful and not demoralizing to them.
How is the interaction with other team members of your department and the departments you audit?
The engagement is fantastic, and in the last several months, the team’s ties have grown significantly stronger, something I am quite proud of. All of the team leaders from the departments we audit, are in regular contact with us.
Why do you think the auditor role is essential for our internal processes?
The advantages are numerous and varied. By implementing a dependable assurance system, we can streamline the process while also identifying skill gaps and ways to improve our service quality and maintain the highest of standards.
What do you love most about working at Arringo?
The people here, without a doubt. Coming from a strict culture, meeting all these fun and loving people and getting noticed when you put in the effort is something new. I’m proud of where I’ve gotten in less than two years with the company, and I’m looking forward to many more!
What is the best advice you can give to someone who wants to have a career in auditing?
You’ll need eagle eyes to work in auditing, and most auditors are self-motivated. When giving feedback, they must be firm and unbiased, and they must be willing to learn on a regular basis.
Would you like to be part of our talented team? Learn more and apply to our job opportunities here!